Trojan Wake Ski Snow Warranty and Exchange Policy

What obligations do you, the consumers have?

• Report the details of the fault or take the goods back to our store as soon as possible
• provide proof of purchase when returning the goods
• Be sure that you did not cause the fault
• Stop using the faulty item immediately, unless otherwise advised by one of our staff
• Make sure you care for the goods while in your possession.

Rights of Trojan Wake Ski Snow

Trojan Wake Ski Snow does not have to provide a refund if:

• No proof of purchase is offered
• Customers simply change their mind
• The goods have been damaged by abnormal use after purchase, or
• Customers knew, or should have known about any faults when they bought the goods, for example as seconds. However, if a second has a fault that the customer was not aware of, or could not have discovered upon a reasonable inspection, at the time of purchase, they would be entitled to an exchange or refund.

When are consumers not entitled to a refund?

Consumers are not entitled to a refund when they:

• Change their mind about a product.  This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods
• Knew, or should have known about a fault when the goods were bought, for example as seconds.  However, if a second has a fault that the consumer was not aware of, or could not have discovered upon a reasonable inspection when the item was bought, their rights are not affected
• Are unable to prove from whom and when the item was purchased.  However, Trojan Wake Ski Snow should not refuse an exchange or refund solely because there is no receipt, if we are satisfied that the goods were purchased from our store
• Are responsible for damaging the goods by not following the instructions, or misusing the product

Partial refunds

In some circumstances a consumer may only be entitled to a partial refund, for example, where the fault was not brought to the attention of Trojan Wake Ski Snow within a reasonable amount of time after the fault was discovered.

If the consumer has already had a reasonable amount of use from the goods, there may only be a right to a partial refund.

Faulty or Damaged Goods Under Warranties

If the goods are being returned because they fail to comply with legal or manufacturer’s warranties, our Staff Members will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product.

  Without a Receipt

• We can provide an Exchange Voucher or an exchange for ‘like’ goods.
• All goods for exchange must be unused, in original packaging and in saleable condition
• Positive identification will be required.
• Exchange Vouchers are valid for 24 hours from time of issue These Vouchers are not redeemable for cash or Gift Cards.

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