Terms, Conditions, Return & Refunds

Conditions of Use
These terms and conditions ("Terms") govern your use of the Trojan Wake Ski Snow Online Store. By placing an order through Trojan Wake Ski Snow, you express your understanding and agreement that you are bound by these Terms, in addition to the Website Terms of Use. If you are unwilling to be bound by these Terms and the trojanwss.com Site Terms of Use, you may not use the Trojan Wake Ski Snow Online Store. These Terms apply only to orders you place using the Trojan Wake Ski Snow Online Store. If you elect to purchase from other online retailers, using links provided on www.trojanwss.com, orders placed with those vendors might be subject to different terms.

Order Validation and Acceptance
When you place an order through Trojan Wake Ski Snow, we may verify your method of payment, shipping address before processing your order. Your placement of an order via the Trojan Wake Ski Snow Online Store is an offer to purchase our products. Trojan Wake Ski Snow may accept your order by processing your payment and shipping the product, or may, for any reason; decline to accept your order or any part of your order. No order shall be considered to be accepted by Trojan Wake Ski Snow until the product has been shipped. If we decline to accept your order, we will attempt to notify you using the e-mail address you have provided with your order.

Quantity Limitations 
Trojan Wake Ski Snow may limit or cancel quantities available for purchase on any order on any basis, and to alter the availability or duration of any special offers at any time. Trojan Wake Ski Snow may reject any order, or any part of an order.

Electronic Communication
When you place an order through the Trojan Wake Ski Snow Online Store, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that Trojan Wake Ski Snow will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.

Product Display/Colours 
Trojan Wake Ski Snow attempts to display as accurately as possible the colours of the products shown on the Site. However because the colours you see will depend on many factors, including your monitor or printer, Trojan Wake Ski Snow cannot guarantee that the colour you see matches the product colour.

Pricing and Product Information 
Trojan Wake Ski Snow makes every effort to provide current and accurate information relating to products, services, and prices displayed on the Trojan Wake Ski Snow website, but does not guarantee the currency or accuracy of any such information. Information relating to Trojan Wake Ski Snow products is subject to change without notice.
Prices are subject to change at any time prior to Trojan Wake Ski Snow’s acceptance of your order.
In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Trojan Wake Ski Snow, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order. If you choose to cancel the order, and your credit card has already been charged for a purchase, Trojan Wake Ski Snow will issue a credit to your nominated account in the amount of the charge.



Security and Privacy
The Trojan Wake Ski Snow Online Store follows the industry standard, Secure Sockets Layer protocol, "SSL," for the transfer of sensitive data over the internet.
When entering your credit card number online, a "key-lock" icon will appear in the bottom right of your browser window. This icon is your confirmation that SSL has been activated for the transfer of your personal information. A second indication of SSL activation is that the displayed URL will begin with "https".

Payment and Shipment
You may pay for your order one of the following major credit cards, Visa® and MasterCard® or Via Pay Pal or Direct Deposit, Orders placed before 3:00 p.m. Sydney, Australian’s time (+10), Monday through Friday, will generally be processed, billed, and shipped that day. Orders placed after 3:00 p.m. Sydney, Australia’s time (+10), Monday through Friday, or on weekends, will generally be processed and billed that day, and will generally be shipped the following business day. Weekends (next business day)
In most cases, your credit card will not be charged if Trojan Wake Ski Snow declines to accept your order. If your card has been charged, Trojan Wake Ski Snow will process a refund.
In the event your shipment will be delayed more than fifteen (15) days after the date of your order, Trojan Wake Ski Snow will attempt to notify you by e-mail, using the e-mail address you provided, and you may elect to cancel the order. If you elect to cancel the order, Trojan Wake Ski Snow will issue a refund.

Shipping and Handling
Generally, all orders are shipped within 24 hours of receipt, Monday through Friday. Orders received by 3:00 pm (Sydney Aus time) will be shipped the same day. In order to receive a product on the next 2-3 business days, you need to place your order before 3:00 pm ET. We do not ship on Saturdays, Sundays or national public holidays.
Note. Some remote locations won't arrive in the standard 2-3 working days. But might take 3-6 business days, depending on destination. Sales Tax  Trojan Wake Ski Snow collects and remits GST taxes as required by law on purchases made via the Site.
For orders to oversee customers that don't pay the tax, the 10% is simply transferred over to be a handling cost. Return Policy You may return any product purchased through the Trojan Wake Ski Snow Online Store within seven (7) days of receipt, provided that the product is unused and repackaged in its original packaging materials.
For further details, please read our Returns Policy. If you received the wrong product, or a product that is damaged or defective or contains a damaged or defective part, you may contact us to obtain return instructions,
 
Shipping
Australian Domestic shipping
Note* Orders Paid by Bank Deposit or Pay Pal will not be posted until the payment has cleared.
(This can take from 1 to 3 working days depending on your banking institution.)
 
Our chosen delivery method is Australia Post.
We charge a flat rate $5.00 for items under 1kg and $10.00 for all other items above 1kg.  The parcel can take from 1 to 3 working days to arrive depending on where you live. There may be a delay in shipping over sale periods. Note* All goods are registered and need to be signed for on pick up.
A signature is required on delivery; therefore, we recommend a work address if more convenient.

Returns
We hope you are stoked with your purchases, however we realise that sometime you change your mind. If you would like to return an item to us, please contact us within 5 days to let us know you will be returning the item. All items that are sent back MUST be posted via registered post. Any item that is not sent via registered post and goes missing in the post will not be credited. So we ask that you always post the item back via registered post. It is also very important that you email or call through with the registration number as this is the number that will be used for insurance a registered item is void without it. We are happy to accept returns that have not been worn, and have all tags attached and are in brand new condition.
The item must be received within 7 days, and you must inform us of the return within 5 days. You are free to choose a full refund or you can exchange for another item. Sale Items: For sale goods, we are unable to offer a refund, however you are welcome to exchange or have a credit issued to your Liquid Malisha.com account.
If the Trojan Wake Ski Snow team believe that the item has been damaged or worn we have every right to return the item back to you with no refund or exchange. We hate saying that as we are sure that our Trojan Wake Ski Snow shoppers are super and we simply have to cover every single fact as boring and tedious as it is!
Thank you for reading through our returns information!

Quick return checklist!
1. Email us at info@trojanwss.com
2.Make sure the item is in brand new, perfect condition and has all tags are attached, and you still have the receipt of purchase.
3.Send the item with tags attached and the receipt via registered post within the 7 day time frame to Trojan Wake Ski Snow 317 Windsor Rd Vineyard NSW 2768. Include your full name and address and telephone number, and if you would prefer a refund or exchange and the way you purchased the item e.g. credit card, Pay pal or Bank transfer.
4.Email us at info@trojanwss.com
5.Please note refunds can take up to 10 days to process after goods have been received. Conditions of Use These terms and conditions ("Terms") govern your use of the Trojan Wake Ski Snow Online Store. By placing an order through Trojan Wake Ski Snow, you express your understanding and agreement that you are bound by these Terms, in addition to the Website Terms of Use. If you are unwilling to be bound by these Terms and the trojanwss.com Site Terms of Use, you may not use the Trojan Wake Ski Snow Online Store. These Terms apply only to orders you place using the Trojan Wake Ski Snow Online Store. If you elect to purchase from other online retailers, using links provided on www.trojanwss.com, orders placed with those vendors might be subject to different terms.
 
Order Validation and Acceptance
When you place an order through Trojan Wake Ski Snow, we may verify your method of payment, shipping address before processing your order. Your placement of an order via the Trojan Wake Ski Snow Online Store is an offer to purchase our products. Trojan Wake Ski Snow may accept your order by processing your payment and shipping the product, or may, for any reason; decline to accept your order or any part of your order. No order shall be considered to be accepted by Trojan Wake Ski Snow until the product has been shipped. If we decline to accept your order, we will attempt to notify you using the e-mail address you have provided with your order.

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